A major source of time suck and margin erosion is sysadmin work, according to Boag. He was pretty adamant on this: “Drop sysadmin like a bad habit. It’s the kiss of death—dealing with security updates, patches, server administration. Salaries are high these days, and at the same time clients are demanding lower prices.
This is so true, at my last agency we were responsible for building consumer goods website for a major multinational and spent a large percentage of time on sysadmin. Most of the issues were client originating, but they looked to us when things hit the fan.